Competency-based job profiles manual as a strategy to reduce employee turnover

Abstract

Justification: Staff turnover refers to the departure of employees from an organization in a given period; in this sense, the CristaFácil organization experienced a turnover rate of 34.78% in the positions of installer and warehouse manager during the period June 2021-March 2022, this becomes an alarming situation, since it generates instability in the functions of the organization due to the loss of human capital.  Objectives: To use the design of job profiles with a focus on competencies as a strategy to reduce turnover in the organization. Methodology: A diagnosis was made that revealed a lack of clarity in the responsibilities and assignment of job roles as a factor that causes this problem; proposing the design and implementation of a job profile manual describing the skills, competencies and responsibilities of each position to address this problem. Results: After its implementation, the content of this was socialized with the collaborators, who expressed satisfaction with the description of their functions, the improvement in communication, the distribution of tasks and the work environment, which contributed to a significant decrease in staff turnover in the following months. Conclusions: The implementation of the manual generated an improvement in the organization of the collaborators, which allows for a better organizational environment, addressing the problems manifested that propitiate personnel turnover.