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Abstract
Information and communication technologies have had a significant impact on the lifestyles of societies, transforming them from their seeds. There are currently problems in the provision of information services, in accordance with the requirements of a process of sustainable development for the whole society. Concerning the term globalization, information, and communication technologies (ICT) are one of the primary references in the economy and sociocultural processes. In perspective, the use of ICT is aimed at broadening the bases through increasingly creative and participatory systems, offering products and services that facilitate decision-making and the preparation of today's society. The evolution of information and communication technologies (ICT), the Internet and their realization on the World Wide Web has facilitated the access to all kinds of information necessary for the user or client, provoking considerably the interactivity between people of different continents and countries of the world, providing the possibility to develop their skills and abilities with the aim of reducing the digital divide. Its impact changes the ways of doing and thinking, varying the needs, thus causing information specialists to increasingly have the task of offering and generating quality services or products, as well as being proactive to the information needs of globalized society.
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