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Resumen
La investigación estableció como objetivo la revisión de las publicaciones referidas en revistas científicas sobre los servicios compartidos para poder establecer vacíos existentes en la literatura especializada sobre los servicios compartidos sus modelos y tendencias. .Para poder realizar la revisión bibliográfica se procedió a buscar en Scopus el término en idioma inglés “shared services” para su aparición en el título del documento y para el periodo 1962 al 2016. Ello permitió obtener un total de 891 documentos.
Se pudo determinar que las publicaciones relacionadas con los servicios compartidos se concentran en Medicina y Ciencias de la Computación lo que se demostró a partir del análisis tanto de las disciplinas como de las revistas especializadas en que fueron publicados los artículos. Para poder determinar los vacíos existentes en la literatura se procedió a un análisis de contenidos determinándose que relativamente pocas publicaciones se han enfocado en el establecimiento de modelos de negocios de servicios compartidos y que el análisis de los servicios compartidos para instituciones públicas es una línea investigativa de interés científico y practico.
Citas
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