NAAMI, Abdullah; HEZARKHANI, Sharareh. The Impact of Emotion on Customers”™ Behavioral Responses. Revista Publicando, "Quito, EC", v. 5, n. 15(2), p. 679–710, 2018. Disponível em: https://revistapublicando.org/revista/index.php/crv/article/view/1394. Acesso em: 3 apr. 2025.