The Influence of Knowledge Management on Employee’s Sense of Well-Being with Moderating Effect of Work Engagement

Norzanah Mat Nor, Khairi Murni


There has been numerous research done on the subject of employee's sense of well-being. Among the most studied aspects of employee's sense of well-being focus on the impact of work engagement, workaholism, workplace relationships and work-family conflict on well-being. However, there have not been too many extensive research relating knowledge management (KM) issues and employee's sense of well-being. In addition, this study focuses on understanding on how work engagement plays a moderating role between KM practices and employee’s sense of well-being. The study will cover the employees of academic as well as non-academic from private universities in Malaysia. Based on the prior literature, all the variables and dimensions are discussed in depth. On the other hand, this paper aims to develop a conceptual framework showing knowledge acquisition, knowledge sharing, knowledge creation, knowledge codification and knowledge retention as a predictor of employee’s sense of well-being and work engagement as a moderating variable. It is anticipated that this study expands the scope on the importance of KM with the effect of work engagement for managers to improve employee's well-being as a priority in organization.


Knowledge Management, Employee Well-Being, Work Engagement

Full Text:



Grant, Adam M., Marlys K. Christianson, and Richard H. Price. "Happiness, health, or relationships? Managerial practices and employee well-being tradeoffs." The Academy of Management Perspectives; 2007; 21(3):51-63.

Kianto, Aino, Mika Vanhala, and Pia Heilmann. "The impact of knowledge management on job satisfaction." Journal of Knowledge Management; 2016; 20(4): 621-636.

Baptiste, Nicole Renée. The symbiotic relationship between HRM practices and employee well-being: A corporate social responsibility perspective. Aldershot: Ashgate; 2008.

Brunetto, Yvonne, et al. "The impact of workplace relationships on engagement, well‐being, commitment and turnover for nurses in Australia and the USA." Journal of Advanced Nursing; 2013; 69(12): 2786-2799.

Caesens, Gaëtane, Florence Stinglhamber, and Gaylord Luypaert. "The impact of work engagement and workaholism on well-being: The role of work-related social support." Career Development International; 2014; 19(7): 813-835.

Shimazu, Akihito, et al. "Workaholism vs. work engagement: The two different predictors of future well-being and performance." International journal of behavioral medicine; 2015; 2(1): 18-23.

Kianto, Aino. "The influence of knowledge management on continuous innovation." International Journal of Technology Management; 2011; 55(1/2): 110-121.

Min, M.X. Turnover Intention Among Malaysia Private Higher Education Institutions Generation Y Academicians: The Mediating Effect of Employee Engagement, Doctoral dissertation, UTAR; 2015

Karatepe, O. M. High-performance work practices and hotel employee performance: The mediation of work engagement. International Journal of Hospitality Management; 2013; 32: 132-140.

OECD Economic Surveys: Malaysia 2016 (Nov 2016). Retrieved from overview.pdf

Ip, P. K. Developing a concept of workplace well-being for greater China. Social Indicators Research; 2009; 91(1): 59–77.

Ramachandran, S.D., Chong, S.C. and Ismail, H., “The practice of KM processes: a comparative study of public and private higher education institutions in Malaysia”. VINE: The Journal of Information and Knowledge Management Systems; 2009; 39(3); pp. 203-222

Krishnan, S., & Kasinathan, J. P. The Effects of Emotional Labour on Private University Lecturers; 2017; 7(1): 28–32.

Winefield, H., Boyd, C., & Winefield, A. Work-Family Conflict and Well- Being in University Employees. The Journal of Psychology, 3980(February 2014), 37–41.

French, R., & Grey, C. Rethinking Management Education. Sage Publications, 2455 Teller Road, Thousand Oaks; 1996

Ayala, A., P. Acquisition, representation and management of user knowledge. Expert Systems with Applications; 2010; 37(3): 2255-2264.

Liou, Y. I. Collaborative knowledge acquisition. Expert Systems with Applications;1992; 5(1): 1-13.

Wang, Z., & Wang, N. Knowledge sharing, innovation and firm performance. Expert Systems with Applications;2002; 39(10): 8899–8908.

Wang, S., & Noe, R. A. Knowledge sharing: A review and directions for future research. Human Resource Management Review; 2010; 20(2): 115-131.

Filius R., De Jong J.A. & Roelofs, E.C. Knowledge management in the HRD office: a comparison of three cases. Journal of Workplace Learning; 2001; 12(7): 286-295.

Martins, E. C., & Martins, N. A Model Development Strategy to Determine Factors That Influence Knowledge Retention in Organisations. In ECRM2012-Proceedings of the 11th European Conference on Research Methods: ECRM 2012 (p. 258). Academic Conferences Limited; 2012

Aggestam, L., Durst, S., & Persson, A. Critical Success Factors in Capturing Knowledge for Retention in IT-Supported Repositories. Information; 2014; 5(4): 558-569.

Hills, P., & Argyle, M. The Oxford Happiness Questionnaire: a compact scale for the measurement of psychological well-being. Personality and Individual Differences; 2002; 33: 1073–1082

Seligman, M.E.P., Steen, T.A., Park, N. and Petersen, C. “Positive psychology progress: empirical validation of interventions”, American Psychologist; 2005; 60(5); pp. 410-21.

Bockerman, P., Bryson, A., & Ilmakunnas, P. Does high involvement management improve worker well-being? Journal of Economic Behavior & Organization; 2012; 84(2): 660-680.

Sharma, S.K. and Kaur, S., “An introspection of employee engagement: A quantitative content analysis approach”, IUP Journal of Organizational Behavior; 2014; 13(2): pp. 38-57

Schaufeli, W. B., Salanova, M., Gon Alez-ro, V. A., & Bakker, A. B. The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach. Journal of Happiness Studies; 2002; 3: 71–92.

Schaufeli, W. B., & Bakker, A. B. Work and well-being: Towards a positive Occupational Health Psychology. Gedrag and Organisatie; 2001; 14(5): 229-253

Bakker, A. B., & Demerouti, E. Towards a model of work engagement. Career Development International; 2008; 13(3): 209-223.

Hoon Song, J., Kolb, J. A., Hee Lee, U., & Kyoung Kim, H. Role of transformational leadership in effective organizational knowledge creation practices: Mediating effects of employees' work engagement. Human Resource Development Quarterly; 2012; 23(1): 65-101.

Shimazu, A., Schaufeli, W. B., Kubota, K., & Kawakami, N. Do workaholism and work engagement predict employee well-being and performance in opposite directions? Industrial Health; 2012; 50(4): 316-321

Ford, D.P., “Disengagement from knowledge sharing: the alternative explanation for why people are not sharing”, Administrative Sciences Association of Canada Annual Conference, Halifax, NS, May; 2008

Ford, D., Myrden, S. E., & Jones, T. D. Understanding “Disengagement from knowledge sharing”: engagement theory versus adaptive cost theory. Journal of Knowledge Management; 2015; 19(3): 476-496.

Chumg, H. F., Cooke, L., Fry, J., & Hung, I. H. Factors affecting knowledge sharing in the virtual organisation: Employees’ sense of well-being as a mediating effect. Computers in Human Behavior; 2014; 44, 70–80.

Homburg, C., & Giering, A. Personal characteristics as moderators of the relationship between customer satisfaction and loyalty—an empirical analysis. Psychology & Marketing; 2001; 18(1): 43-66.

Baron, R. M., & Kenny, D. A. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of personality and social psychology; 1986; 51(6): 1173.

Andreeva, T. and Kianto, A., “Does knowledge management really matter? Linking knowledge management practices, competitiveness and economic performance”, Journal of Knowledge Management; 2012; 16(4): pp. 617-636


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Revista Publicando.

Licencia de Creative Commons


This Content is available under licencia de Creative Commons Reconocimiento-NoComercial-CompartirIgual 4.0 Internacional.